Our Approach


Results You Can Expect from our Work Together:

When you partner with us you can expect to see desirable and sustainable changes in your staffs service and sales performance. Through a consistent training system, results will come with a lot less struggle and effort.

If you are a leader responsible for the wait staffs performance, utilizing our comprehesive system you can expect:

* Improved service
* Increased customer frequency
* Increased table sales
* Waitstaff expectations clearly communicated
* Consistent training delivery
* People to be talking about your business - positively

We're above all, committed to your success. We partner very closely with our clients to ensure the implementation of the training tools is successful. From our detailed instructor guides to our training workbooks to our train-the-trainer sessions we are committed to your success.

When you're looking for server training resources there are very few good options to choose from. It's hard to find good tools and it's hard to find a company with our experience in not only the food service industry, but also in the training business. We don't work with theory, we achieve results through proven principles of success.


Now that you have learned more about the kind of results we produce in working with our clients, click here to learn more about the specific services we offer.



Every time an employee interfaces with a customer there is a “key moment” where the guest’s expectations are either met or the customer is disappointed. In a restaurant there are many key moments during the dining experience.


"In the restaurant business, there are two or three shows a day and the performances are critiqued by the audience at every meal period."


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