Outline

Remember some of the training programs you've attended in the past? They were boring and stuffy and very little applied to the work you do. We've been there, too. That's why we designed Remarkable Service as a fun interactive learning process rather than a training event. It's based on the adult learning model which helps participants quickly learn skills and change behavior.

Take a Closer look at the following workbook outline to see the topics that are covered:

Workbook – Remarkable Service

Module 1: Remarkable Service Introduction Service and YOU Prepare Yourself The Service Cycle (see the graphic above) Handling Complaints Summary Action Plan

Module 2: Stimulating Counter Sales First Impressions Visual Merchandising Suggestive Selling Top 5 Sales Opp. Summary Self Assessment Action Plan

Examples

This example is taken directly from the Remarkable Service training program. By viewing this example, you can see the friendly style and easy-to-read layout of the workbooks and Instructors Guide.

Learning how to provide Remarkable Service becomes an enjoyable experience when you use these interactive, skills-based workbooks.

To see a sample of the workbook click here.
(Taken from Module 1: Introduction)

As you can see from the example, the training is much more then being lectured at by the trainer. It’s interactive, engaging and FUN!

Delivery

Purchase the ready-to-use trainer’s manual and schedule a Train-The-Trainer session (30 minutes via the phone). We'll teach you how to deliver the class like a pro! Or let one of our trainers deliver the training at your location.

The participant workbooks for Remarkable Service are easy to follow and full of examples, exercises and a self assessment. The classroom sessions are also full of skill practices which makes learning much more enjoyable.

For additional exercises, skill practices, and action steps, work with one of our designers to customize the program to meet your specific needs. For information on customizing this program call us at 877-741-9390.

Reinforcement Tools

While the initial impact training is a great start to improving service, it takes constant reinforcement to help the staff maintain the consistent delivery of Remarkable Service.

With our reinforcement program your team members continue to learn even after they have completed the training. Every week your team members receive a reinforcement tip via email called Success Habits. These tips help to lock in the learning from the initial training while also introducing new concepts.

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“Who Wants to be a Millionaire” learning Game

To connect with today’s youth you have to keep the learning entertaining. That’s why we've developed a training game in the style of the game show “Who wants to be a Millionaire”.

With the Admin Module you can create custom games around service, sales, menu knowledge, operational procedures….the possibilities are endless.

Our clients have had wonderful success with this learning tool. To see an example of the millionaire game Click here. (Don't forget to use your lifelines!)