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| Our Services
- In More Detail |
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When you make
the decision to partner with us, all of the following
are available to your staff:
Remarkable
Service Certification Kits
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Each team
member that participants in the Remarkable Service Certification
training process will receive a training Kit. Each kit
consists of 2 workbooks and an audio CD.
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Elements
of Service Workbook - This class is designed
to teach the fundamental concepts of providing remarkable
service.
To see a sample of the workbook click
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Maximizing
Sales workbook - The learner discovers the
skills needed to maximize the check average and create
customer loyalty. |
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7 Keys
to Maximizing Servers Sales Audio CD. This
CD reinforces the concepts learned during the Maximizing
Sales facilitation training. It includes a few more ideas,
action plans and tips that the wait staff can use. |
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| Waiter
U |
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This On-line learning center was built to reinforce
the skills learned during the initial training and to teach
other key learning's. Includes a forum to share best practices.
To see a live demo of Waiter U,
click on the Learn More link below and then click on "Log
in as Guest" button. The course you will be able to see
is called Mega Tips.
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Remarkable
Buzz is an email marketing system designed
to help restaurants easily and inexpensively communicate with
customers and potential customers and keep them coming back.
To see a live demo of Remarkable Buzz click on
the Learn more button:
Username: demo
Password: Guest
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Menu Master
is an on-line software package designed to teach menu knowledge.
This software helps owners and chefs to educate and excite
the hospitality team to reach new levels of success. Use
this tool to teach your staff about price, ingredients,
sides, up-sell opportunities and value statements for
each menu item!
To see a live demo of Menu Master click
on the Learn more button:
Username: demo
Password: Guest
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Instructors
Guide
Our instructor guides
are very comprehensive and include everything needed
in order to successfully facilitate each session.
The training is experiential based
meaning that there are lots of fun and interactive exercises
making for an entertaining learning experience. |
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To see a sample of the Instructors Guide
click here.
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| Every
time an employee interfaces with a customer there is a “key
moment” where the guest’s expectations are either met
or the customer is disappointed. In a restaurant there are many
key moments during the dining experience.
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| Someone once
said: In the restaurant business, there are two or three shows a
day and the performances are critiqued by the audience at every
meal period. |
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